Terms, Refunds & Floral Substitution

Ordering

• No account is needed — you can order as a guest.
• Prices are shown in US dollars. Delivery ($0.00) and sales tax, where applicable, are added at checkout.
• An order is confirmed once payment is completed on Square's secure checkout page and you reach our confirmation page.
• We may decline or cancel an order if the flowers are unavailable, the delivery address is outside our area, or payment cannot be verified. In that case you are refunded in full.

Payment

Payments are processed by Square. Card details are entered on Square's page and are never seen or stored by Stellas. Your receipt comes from Square, and your bank statement will show the payment to us.

Delivery

• We deliver to Sacramento and the surrounding communities. ZIP codes are checked before payment.
• Delivery dates follow our published delivery schedule, with a 10:00 AM daily cut-off.
• Same-day delivery is available only for arrangements marked “Same-Day” and is subject to availability.
• Special-date and custom orders need at least one week's notice.
• You may request a morning or afternoon window; exact delivery times cannot be guaranteed.
• Please give a complete address and, where possible, the recipient's phone number. Re-delivery caused by an incorrect address may be charged again.
• If nobody is home, flowers are left in a safe, shaded spot and we notify you — unless your instructions say otherwise. Once left as instructed, the flowers are the recipient's responsibility.

Floral substitution policy

Flowers are a seasonal, natural product and availability changes weekly. Photographs on this site show the style and colour palette of an arrangement, not a guarantee of specific stems.

• We may substitute flowers of equal or greater value, keeping the overall colour, style and feel of the arrangement you ordered.
• Containers and vases may also be substituted for a similar item of equal or greater value.
• For roses and other single-variety arrangements, we substitute colour only as a last resort, and we contact you first whenever time allows.
• You confirm your agreement to this policy when you check out.

Changes and cancellations

• Contact us as early as you can. Changes and cancellations can usually be made up to 24 hours before the delivery date and are refunded in full.
• Within 24 hours of delivery the flowers have normally been bought and designed, so we may not be able to refund the full amount.
• Once an order is out for delivery it cannot be cancelled, though we will always try to help with a delivery-date change.

Refunds and freshness guarantee

• Our flowers are guaranteed fresh for five days with proper care — fresh water, a cool spot and stems trimmed every couple of days.
• If an arrangement arrives damaged or is not fresh, tell us within 24 hours of delivery and include a photograph if you can. We will replace it or refund it.
• If we cannot deliver on the agreed date for a reason within our control, you may take the next available date or a full refund.
• Refunds are returned through Square to the original payment method, usually within a few business days.
• We cannot refund orders where the delivery address was incorrect, the recipient refused the flowers, or the flowers were not cared for after delivery.

Photographs and content

All photographs and text on this website belong to Stellas and may not be reused without permission.

Getting in touch

For anything relating to an order, a cancellation or a refund, use our contact form — it reaches us directly.